Shipping

We accept payment via credit or debit card using PayPal, or, if you are in the UK, you can also choose to pay via UK cheque. We ship internationally and welcome customers from all over the world.

Shipping charges are calculated by weight and these will be advised during the checkout process. Typical shipping costs are as follows...

*Other countries consist of: USA, Canada, Taiwan, Hong Kong, Japan, Australia, New Zealand, Singapore. If your country is not listed, please contact us for a shipping quote.

Small packages will be dispatched by Royal Mail, larger items will arrive via courier. All our orders are dispatched for next day delivery.

International Shipments and Customs
Please keep in mind that international shipments might incur extra customs charges and taxes when the items arrive in the destination country. These costs are payable by the customer and are not included in the price of the item.

All prices are in Pounds Sterling.

Returns and Refunds

Our Refunds Policy
This section describes how we calculate refunds and outlines our policy on gift refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

• When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
• You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
• where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
• we will refund only standard postage charges for items delivered outside the UK
• We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Your Statutory Rights

Cooling-off Period
At Glosupplies we want you to be delighted every time you shop with us. Occasionally though, you may want to return items. If you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for special order items and/or services where the service has been executed. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, and audio products where the item has been unsealed.

To cancel your purchase within the seven-working-day cooling-off period, please contact us for an authorisation number. Please package the relevant item(s) securely and send it to us with the authorisation number so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

Glosupplies Ltd.
135 Victoria Street
Glossop
Derbyshire
SK13 8JF
Telephone: 01457 855602
Fax: 01457 868766
email: info@glosupplies.com

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the returns authorisation number, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. Please note that we cannot refund any priority, express or courier component of the postage charge.